Service & AssistanceWe offer 4 Levels of UK nationwide support options to suit your requirements:
Platinum
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Replace and fit free of charge all components excluding:
- Loadcells and other tranducers
- Thermal Print Heads, Ink Ribbons, paper rolls or other consumable items
- Conveyor belts and bearings
Gold
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Charge for all parts and components required at current rates (fitting free).
Silver
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Charge for all parts and fitting at current rates.
Bronze
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make a maximum of two emergency visits within a 12 month period to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Charge for all parts and fitting at current rates.
